Privacy Policy
This policy explains what personal data Helper Harry collects, why, who we share it with, and the rights you have. It covers the website helperharry.com and the Helper Harry app at app.helperharry.com.
Who we are
Helper Harry is provided by Pyxis Black Limited, Ballykealy, Fivealley, Birr, Co. Offaly, R42 W657, Ireland ("we", "us"). For anything about your data, email harry@helperharry.com.
What we collect
- Account details: your name, email address, password (stored only as a secure hash), your organisation and the team members you invite.
- Your work: the files you upload and create, such as PDFs, images, designs, templates and exports.
- Print shop records: if you use the job, quote, invoice or customer portal features, the details you enter about your own customers, such as names, contact details and job history.
- Billing: your subscription and payment history. Card payments are handled by Stripe; we never see or store your full card number.
- Technical data: sign-in records, device and browser type, and logs we need to keep the service running and secure.
- Website visits: we use Plausible Analytics, which counts visits without cookies and without identifying you.
- Messages: emails you send us and the service emails we send you.
Why we use it
| Purpose | Legal basis |
|---|---|
| Providing the app: your account, storing and processing your files, exports and records | Contract with you |
| Billing and accounting | Contract; legal obligation |
| Keeping the service secure, fixing faults, improving features | Legitimate interests |
| Service emails, such as sign-in links, proofs, invoices and trial reminders | Contract |
| News about Helper Harry and related products | Consent, or for existing customers our legitimate interests, with an unsubscribe link in every email |
Your customers' data
When you store details about your own customers in Helper Harry, you decide what is stored and why, and we process it on your behalf and only to provide the service to you.
Who we share it with
We do not sell personal data. We use these service providers to run Helper Harry, each only for the purpose listed:
- Railway: hosting of the app (EU region).
- Cloudflare: file storage and this website.
- Stripe: subscriptions and payments.
- 20i: sending and receiving email.
- Anthropic, OpenAI and Replicate: AI features. When you use an AI feature, the text or images involved are sent to that provider to produce the result.
- Plausible Analytics: cookie-free visit counts for this website.
Some of these providers are based outside the European Economic Area. Where that is the case, transfers are protected by the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework.
How long we keep it
We keep your account and files for as long as your account is open. If you close your account, we delete your data within 90 days, except records we must keep by law, such as invoices, which are kept for the period the law requires.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, send it to another service, or stop using it for a purpose, and you can withdraw consent at any time. Email harry@helperharry.com. If you are unhappy with how we handle your data, you can complain to the Data Protection Commission at dataprotection.ie.
Cookies
This website does not use tracking cookies. The app stores only what it needs to keep you signed in and remember your settings in your browser.
Security
Connections are encrypted, passwords are stored as hashes, payment and email credentials are encrypted at rest, and access to your organisation's data is limited to its members.
Changes to this policy
If we change this policy in a way that matters, we will update the date above and tell account holders by email.